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    <title>help-desk</title>
    <link rel="self" type="application/atom+xml" href="https://links.biapy.com/guest/tags/285/feed"/>
    <updated>2026-08-21T18:12:09+00:00</updated>
    <id>https://links.biapy.com/guest/tags/285/feed</id>
            <entry>
            <id>https://links.biapy.com/links/130</id>
            <title type="text"><![CDATA[Zammad]]></title>
            <link rel="alternate" href="https://zammad.com/en" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/130"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[A Powerful Helpdesk for Great Customer Service. Helpdesk and Ticketing Software for Your Business.

Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell.

- [Zammad @ GitHub](https://github.com/zammad/zammad).]]>
            </summary>
            <updated>2025-10-16T09:06:07+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/285</id>
            <title type="text"><![CDATA[ITFlow]]></title>
            <link rel="alternate" href="https://itflow.org/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/285"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Client IT Documentation, Ticketing and Billing
Free and Open source.

 All in One PSA for MSPs, which Unifies client, contact, vendor, asset, license, domain, ssl certificate, password, documentation, file, network and location management with ticketing and billing capabilities, with a client portal on the side. 

- [ITFlow @ GitHub](https://github.com/itflow-org/itflow)

Related contents:

- [ITFlow your fully featured Asset Management, Help Desk, Invoicing, and Ticketing system @ Awesome Open Source&amp;#039;s YouTube](https://www.youtube.com/watch?v=Ul10HXaPwNk).]]>
            </summary>
            <updated>2025-12-31T08:19:43+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/1201</id>
            <title type="text"><![CDATA[Peppermint]]></title>
            <link rel="alternate" href="https://peppermint.sh/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/1201"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Open Source Issue management

We offer an innovative issue management and helpdesk solution that serves as an open alternative to Jira and Zendesk. Our platform is designed to streamline customer support processes while being cost-effective, empowering teams to manage projects and support requests efficiently.

- [Peppermint @ GitHub](https://github.com/Peppermint-Lab/peppermint).

Related contents:

- [Setting Up Peppermint with Docker Compose @ Techdox Docs](https://docs.techdox.nz/peppermint/).
- [Self-Hosted Ticketing with Peppermint: Open-Source Helpdesk Setup! @ Techdox&amp;#039;s YouTube](https://www.youtube.com/watch?v=VJB34lLGEyA).]]>
            </summary>
            <updated>2025-08-28T19:15:57+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/1388</id>
            <title type="text"><![CDATA[Libredesk]]></title>
            <link rel="alternate" href="https://libredesk.io/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/1388"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Free and open-source, self-hosted customer support desk.

- [Libredesk @ GitHub](https://github.com/abhinavxd/libredesk).]]>
            </summary>
            <updated>2025-10-06T06:28:22+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/1926</id>
            <title type="text"><![CDATA[Frappe Helpdesk]]></title>
            <link rel="alternate" href="https://frappe.io/helpdesk" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/1926"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Open Source Ticketing System.

Frappe Helpdesk is an open source ticketing tool that helps you streamline your support workflows, handle issues efficiently, and delight customers – all at a fraction of the cost. If you are looking to boost agent productivity, reduce resolution times, and deliver exceptional customer experience, give Frappe Helpdesk a try.

- [Frappe Helpdesk @ GitHub](https://github.com/frappe/helpdesk).]]>
            </summary>
            <updated>2025-08-28T21:17:06+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/4535</id>
            <title type="text"><![CDATA[Freshdesk]]></title>
            <link rel="alternate" href="https://www.freshworks.com/freshdesk/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/4535"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Helpdesk &amp;amp; Ticketing Software by Freshworks. Scale support experiences without scaling costs.]]>
            </summary>
            <updated>2025-08-29T04:32:38+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/4665</id>
            <title type="text"><![CDATA[GLPI Project]]></title>
            <link rel="alternate" href="https://glpi-project.org/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/4665"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing. 

- [GLPI @ GitHub](https://github.com/glpi-project/glpi).
- [GLPI Docker Container @ GitHub](https://github.com/PPCM/docker-glpi/).]]>
            </summary>
            <updated>2025-08-29T04:54:54+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/4860</id>
            <title type="text"><![CDATA[SelfX]]></title>
            <link rel="alternate" href="https://www.systanddeploy.com/2022/08/selfx-tool-allowing-users-to-solve.html" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/4860"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[(Self fix): a tool allowing users to solve their issues themselves and reduce tickets/calls to your support team.

- [SelfX @ GitHub](https://github.com/damienvanrobaeys/SelfX).
- [Avec SelfX, permettez aux utilisateurs de résoudre eux-mêmes les problèmes simples @ IT-Connect.fr (fr)](https://www.it-connect.fr/avec-selfx-permettez-aux-utilisateurs-de-resoudre-eux-memes-les-problemes-simples/).]]>
            </summary>
            <updated>2025-08-29T05:27:08+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/5034</id>
            <title type="text"><![CDATA[UVdesk]]></title>
            <link rel="alternate" href="https://www.uvdesk.com/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/5034"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Open Source Helpdesk System for eCommerce, Marketplaces &amp;amp; Multichannel

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.

[UVdesk @ GitHub](https://github.com/uvdesk/community-skeleton).]]>
            </summary>
            <updated>2025-08-29T05:56:19+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/5293</id>
            <title type="text"><![CDATA[Zammad Community]]></title>
            <link rel="alternate" href="https://zammad.org/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/5293"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Zammad is a web-based, open source user support/ticketing solution.

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

- [Zammad @ GitHub](https://github.com/zammad/zammad).]]>
            </summary>
            <updated>2025-08-29T06:39:45+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/8360</id>
            <title type="text"><![CDATA[Get Satisfaction]]></title>
            <link rel="alternate" href="https://getsatisfaction.com/corp" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/8360"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Customer Communities For Social Support, Social Marketing &amp;amp;amp; Customer Feedback. In today’s world of social networking and powerful search engines, do you think that innovative support software should start with a help desk or ticketing system? There is a better way.]]>
            </summary>
            <updated>2025-08-29T15:12:20+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/8377</id>
            <title type="text"><![CDATA[Kayako.com -]]></title>
            <link rel="alternate" href="http://www.kayako.com/" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/8377"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Help Desk Software.

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.]]>
            </summary>
            <updated>2025-08-29T18:14:54+00:00</updated>
        </entry>
            <entry>
            <id>https://links.biapy.com/links/8378</id>
            <title type="text"><![CDATA[Cerb6 - A fast and flexible web-based platform for business collaboration and automation]]></title>
            <link rel="alternate" href="http://www.cerberusweb.com/home" />
            <link rel="via" type="application/atom+xml" href="https://links.biapy.com/links/8378"/>
            <author>
                <name><![CDATA[Biapy]]></name>
            </author>
            <summary type="text">
                <![CDATA[Cerb is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.]]>
            </summary>
            <updated>2025-08-29T15:14:22+00:00</updated>
        </entry>
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